PROFESSIONAL LOCAL IT SUPPORT Reliable IT help for Small and Medium Businesses. James McKay Technology Services keeps your PCs, servers, and networks secure, supportedand running smoothly – with dependable maintennace, backup planning, and practical IT hep when it matters.

 Remote Management & Monitoring  Remote & On-site support  Backup & Recovery Planning  Hardware repair & Upgrade Guidance Serving businesses and residents in Temiskaming Shores and Area. Remote support available..

SERVICES

Professional IT Support for everyday business technology.

Support is tailored to small and medium businesses that rely on dependable systems, secure data, and practical day-to-day IT assistance.

Remote Monitoring &

Management

24/7 monitoring of workstations, servers, and key systems with automated alerting for performance issues, hardware risks, and critical event activity.  System health & performance monitoring  Patch management (Windows & apps)  Asset inventory & device documentation  Custom alerting for hardware and system events

Backup & Data Protection

Practical backup solutions designed to protect important business files, shared data, and critical systems from accidental loss, hardware failure, or ransomware events.  Workstation, server, and cloud backup planning  Backup monitoring and routine verification checks  Recovery testingto confirm restore readiness  Guidance on what business data should be protected

Network and Office

Connectivity

Configuration and support for small and medium business environments, including office networking, shared devices, and reliable day-to-day connectivity.  Wi-Fi coverage assessments and improvement  Router, firewall, & switch configuration  Shared printer and device connectivity support  Basic VLAN and network segmentation guidance

Computer Hardware

Maintenance & Repair

Diagnosis and resolution of workstation and device issues, along with practical upgrade recommendations to improve reliability and extend usable life.  Diagnostics & troubleshooting  SSD upgrades & component replacement  Performance improvement recommendations  New computer setup and user data migration

RATES

Clear, professional pricing.

Every business is different, but pricing is always discussed in advance. These examples show how services are commonly structured for small and medium organizations.

Business Support

For day-to-day IT issues, workstation problems, Microsoft 365 support, device setup, and general troubleshooting.

Hourly support request

 Remote and On-site support options

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Typical response based on urgency

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Ideal for one-time issues or small tasks

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Clear scope before additonal work is recommended

Office & Operational Support

Designed for organizations that rely on multiple systems, shared devices, staff accounts, printers, and core network services.

Hourly or Fixed Project (quoted in Advance)

 Remote and On-site support options

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Support for workstations, shared printers, and basic

networks

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Backup and continuity planning for key business

data

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Hardware refresh and upgrade recommendations

You receive a clear scope and estimate before work begins.

Managed Services

Practical ongoing support for workstations, servers, backups, patching, and critical business systems to help reduce downtime and keep operations moving.

From $12* / month

 RMM agent & 24/7 monitoring

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Regular system review and health checks

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Planned hardware lifecycle & upgrade guidance

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Automated OS & Application patching

*Flexible and adjustable as needs change

Local, independent IT support you can rely on.

James McKay Technology Services is an independent IT support and consulting service based in Temiskaming Shores. The focus is on practical, dependable support for small and medium businesses that need responsive IT guidance without enterprise Experience includes workstation support, Microsoft 365 support, backup planning, network troubleshooting, hardware guidance, and helping organizations keep their day-to-day technology stable, secure, and usable. How the service is delivered:

• Professional, responsive communication at every step

• Clear explanations for technical and non-technical teams

• Practical recommendations based on your operations and budget

WHO IT’S FOR

Ideal for clients who need reliable, approachable IT help.

• Small and medium businesses without internal IT staff • Offices that rely on stable workstations, shared devices, and printers • Organizations that need help with backups, upgrades, and day-to-day support • Teams that want practical IT guidance without enterprise overhead WHAT YOU CAN EXPECT

Small & Medium Business

Business & non-profit friendly

Project or Ongoin support

Get in Touch

Let’s talk about your business technology.

Share a bit about your current environment, what issues you’re facing, or what kind of support you’re looking for. We’ll follow up with a short, no-pressure conversation to see whether we’re a good fit.

Contact details

Email: info@jamesmckay.ca Location: Temiskaming Shores We typically respond to new inquiries within one business day. If the matter is urgent, mention that in your message and we’ll prioritize your request where possible. Engagement process 1. Initial contact – share your business needs and current challenges. 2. Assessment – review your setup and determine the most suitable approach. 3. Proposal – receive a clear outline of recommended work and pricing. 4. Implementation – agreed work is completed with follow-up as needed.

James McKay Technology Services Professional IT support and consulting for small and medium businesses in Temiskaming Shores and area. Practical help with workstations, networks, backups, Microsoft 365, and everyday business technology.

Quick Links Services Rates About Contact

Contact Email: info@jamesmckay.ca Temiskaming Shores, Ontario

Right-sized IT support Designed for small and medium organizations that need dependable IT support without enterprise-level complexity.

TYPICAL CLIENTS 1–500 devices Workstations • Laptops • shared devices

APPROACH Consultative Clear Options & next steps

TYPICAL ENVIRONMENTS Offices • Non-Profits Microsoft 365 • Networks • Shared Printers

FOCUS Practical Results Stable, secure systems

• Plain-language explanations and recommendations • Solutions tailored to your budget and operations • Documented changes, support history, and audit-friendly practices

Responsive, professional support Clear communication, dependable follow-up, and practical help for day- to-day business technology issues.

Right-sized IT guidance Recommendations based on your operations, budget, and actual needs — whether you need one-time help or ongoing support.